What is covered by the Grand Seiko guarantee?

We guarantee free repair and adjustment service against any defects on the watch head (movement and case) and metallic band, provided that the watch was used as described in the instruction manual. The period of the Grand Seiko worldwide guarantee is three years from the date of purchase.

 

In order to apply for this service under the guarantee, you need to present the Grand Seiko Certificate of Guarantee with the required fields properly filled in to an authorized Grand Seiko dealer or any member of the Grand Seiko service network. The worldwide guarantee for Grand Seiko will be provided by an authorized Grand Seiko dealer at the time of purchase.

 

If you plan to purchase a Grand Seiko in Japan and take it out of Japan, make sure to receive the Grand Seiko worldwide guarantee at the time of purchase.

 

Servicing of Grand Seiko watches will be performed only at the Service Centers listed in the Grand Seiko International Service Network which are marked with [S.R.], [S.A] or [S.A]*. If your area is not listed in the network, please contact the nearest Authorized Seiko Service Center.

 

* Repairs such as minor adjustment, strap replacement or battery change will be carried out at the nearest Authorized Seiko Service Center.

 

[S.R.] Service Reception

[S.A.] Service Available

[S.A.]* Service Available but models with specific characteristics are to be sent to Japan for repair

Grand Seiko International Service Network